Shipping and Returns

Kaia Relief ships to addresses in the continental United States. At launch, we don't ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or
international destinations. We're working on expanding. If you'd like to be notified when we begin shipping to your area, sign up for our email list.

Subscription orders: free shipping, every order, every time.
One-time orders of $45 or more: free shipping.
One-time orders under $45: flat $8.00 shipping.
Your exact shipping cost is shown at checkout before you pay. We don't add shipping fees after the fact.

Orders are processed within 1–2 business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on Saturday, Sunday, or a holiday begin processing on the next business day.

Standard delivery takes 3–7 business days from the day your order ships. You'll receive an email with a tracking link as soon as your order leaves our fulfillment center.

Delivery windows are estimates based on standard carrier performance. Carrier delays do happen, especially around major holidays and during weather events. Kaia Relief isn't responsible for carrier delays, but we'll always help you track down a delayed package — email support@kaiarelief.com with your order number.

Every order includes a tracking link, sent by email when your order ships. You can also view tracking from your account at any time. If you don't see your tracking email within 2 business days of placing your order, check your spam folder, then contact us.

First, check your tracking link for the most recent update.

If your tracking shows the package as delivered but you can't find it, check with neighbors and your building's mail room. Packages occasionally end up next door.

If it's been more than 7 business days since shipping with no tracking update, or if your tracking shows the package as delivered but it isn't there, email support@kaiarelief.com with your order number and we'll sort it out.

If your order arrives damaged, email support@kaiarelief.com within 7 days of delivery with your order number and a photo of the damage. We'll replace the affected items at no cost to you. You don't need to return the damaged product.

If your order is incorrect or items are missing, email support@kaiarelief.com within 7 days of delivery with your order number and a description of what's wrong. We'll ship the correct or missing items immediately, at no cost to you. You don't need to return anything.

Please double-check your shipping address before submitting your order. Once an order is processed, we can't change the shipping address.

If a package is returned to us as undeliverable due to an incorrect address, we'll contact you and reship to a corrected address at the standard shipping rate, or refund the order minus original shipping.

If a package is refused at delivery, the order will be refunded minus original shipping once it's returned to our fulfillment center.

Your first Kaia Relief order is covered by our 30-day satisfaction guarantee: full refund of the product price, original shipping, and tax — no return required except for the 3-Month Program. For that program, return unopened months 2 and 3, the heat pad and Kaia bag at your expense for a full program-price refund. After that, we accept returns of unopened items within 30 days of delivery. Opened supplements can't be returned on subsequent orders, except in cases of damage, defect, or shipping error — which we always make right at no cost to you.

If your first Kaia Relief order isn't right for you, email us within 30 days of delivery and we'll refund the full purchase price, including original shipping and tax, to your original payment method. No return is required except for the 3-Month Program: return unopened months 2 and 3, the heat pad and Kaia bag at your expense for a full program-price refund.

The guarantee applies to one order per shipping address and per email address. We built these formulas to work, and we stand behind them. The first-order guarantee is the trial.

Changed your mind? Contact us within 30 days of delivery. Return months 2 and 3 unopened, along with the heat pad and the Kaia bag, and we'll refund the program price in full. The cream and shower steamer are yours to keep. Return postage is yours. One money-back claim per customer, first order only.

After your first order, we accept returns of unopened items within 30 days of delivery for a refund to your original payment method, less original shipping costs.

To qualify as unopened, the product must be in its original packaging with the outer seal intact. The blister packs inside must not have been opened or pressed through. We're unable to accept partial-use returns.

Supplements are consumable products. Once a box has been opened, it can't be resold, and unlike clothing or electronics it can't be inspected and restocked. The 30-day guarantee on your first order is designed to give you the room to find out whether Kaia Relief works for you, subject to the return requirements above for the 3-Month Program.

If a product arrives damaged, defective, or incorrect, we'll always make it right at no cost to you, regardless of whether it's your first order or your tenth.

Email support@kaiarelief.com with your order number and a brief note about why you're returning the product. We respond within one business day, Monday through Friday. We'll reply with next steps, including the return shipping address if a return is required.

No return is needed for first-order guarantee refunds except for the 3-Month Program, which requires returning unopened months 2 and 3, the heat pad and Kaia bag at your expense. We will confirm the next steps and process your refund after the applicable requirements are met.

Approved refunds are processed to your original payment method within 3 business days of approval. Depending on your bank or card issuer, refunds typically appear in your account within 5–10 business days after processing.

If you don't see your refund after 10 business days, email support@kaiarelief.com and include your order number.

• Opened supplement boxes (outside the first-order guarantee, and outside damage, defect, or error cases)
• Products purchased through third-party retailers — please contact the retailer directly
• Items returned more than 30 days after delivery (outside the first-order guarantee)

Subscription orders follow the same return policy as one-time orders. The 30-day satisfaction guarantee applies to your first subscription order only. To skip, pause, or cancel an upcoming subscription shipment before it's processed, see our subscription FAQs.

Kaia Relief Cramp Patch follows the same shipping and returns policies as our supplements. Cramp Patch is a topical product manufactured in the United States. Like our supplements, it's covered by the 30-day first-order satisfaction guarantee, and unopened pouches are returnable within 30 days on subsequent orders.