How can we help?

We respond within one business day, Monday through Friday.
For urgent shipping issues, please include your order number.

Fastest answers

Most questions are answered faster by our help pages.

Mailing Address

Vivance Group LLC, 33 Hull Street, Shelton CT 06484, United States

Please note: this is our business address, not a fulfillment center. Returns shouldn't be sent to this address. To start a return, please email support@kaiarelief.com first.

Hours and response times

Customer support hours: Monday through Friday, excluding U.S. federal holidays.
Response time: within one business day.
If you reach out over the weekend or a holiday, we'll respond on the next business day.

These statements have not been evaluated by the Food and Drug Administration. Kaia Relief products are not intended to diagnose, treat, cure, or prevent any disease.